FAQ

Donation:

1. How do I donate Online?
   You can make a donation securely through our trusted payment gateway on our website via the ‘Donate’ button on the top. Rest assured that your payment information will be handled securely. Upon successful donation, you will receive a receipt from us, which you can use for your income tax claim under section 80G. The receipt will include your PAN number for tax purposes.
2. How do I send a cheque / deposit money in to your bank account?
   If you prefer to donate by sending a cheque or making a direct deposit to our bank account, please contact us at directorsumanahalli@gmail.com. We will provide you with the necessary details and instructions for making the donation through these methods. This information is also provided in the Donate link of our website sumanahalli.org

Ordering Sumanahalli products :

1. How do I place an order?
   To place an order, simply browse through our website, select the desired items, and add them to your cart. Proceed to checkout, where you will provide your shipping information and choose a payment method to complete your purchase.
2. Can I modify or cancel my order after it has been placed?
   Unfortunately, once an order has been placed, modifications or cancellations may not be possible. Please double-check your order before finalizing it or you can reach out to us directly to cancel the order.

Payment:

1. What payment methods do you accept?
   We accept various payment methods, including credit/debit cards, Net banking, UPI via our trusted payment partner ‘Razorpay’.
2. Is it safe to enter my payment information on your website?
   Yes, our website employs industry-standard encryption protocols to ensure the security of your payment information. Your data is protected and handled securely.

Shipping:

1. How long will it take to receive my order?
   Delivery times vary depending on your location and the shipping method selected. You’ll receive a communication from us with the shipping information after the order is shipped. We strive to dispatch orders promptly to minimize delivery times.
2. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please contact us for more details.

Returns and Refunds:

1. What is your returns & refund policy?
   We accept returns within 14 days from the date of delivery and process refund to your original payment method, Please refer to our Returns & Refund Policy for detailed instructions.

My Account and My Orders:

1. How do I create an account?
   You can create an account on our website by clicking on the “Sign Up” or “Create Account” link and providing the required information. Alternatively, you can create an account during the checkout process.
2. How can I track my order?
   Once your order has been dispatched, you will receive a shipping confirmation email containing a shipping information and instructions on how to track your package. You can also track your order by logging into your account and accessing the “My Orders” section.
3. Can I view my order history?
   Yes, you can view your order history by logging into your account and navigating to the “My Orders” or “Order History” section. Here, you will find details of your past orders, including order dates, tracking information, and order statuses.

If you have any further questions or concerns not addressed in this FAQ, please do not hesitate to contact our support team at directorsumanahalli@gmail.com for assistance. We are here to help!