Return and Refund Policy

Thank you for supporting Sumanahalli Society by contributing to our cause or purchasing our products. We value your satisfaction and aim to provide a seamless shopping experience. In the event that you receive a damaged, defective, or incorrect item, we offer a straightforward return and refund process within 14 days of receiving that information.

  1. Initiating a Return:
    • Prior authorization is required before returning any item. Please contact our customer service team to obtain authorization for the return. Returns initiated without prior approval may not be accepted.
    • You can reach out to us at directorsumanahalli@gmail.com
  2. Condition of Return:
    • The item must be returned in its original condition, including packaging, tags, and any accompanying materials.
    • Please ensure that the item is unused and in the same condition as when you received it.
  3. Refund Process:
    • Once we receive the returned item and verify its condition, we will initiate the refund process.
    • Refunds will be processed back to the original payment method used for the purchase within 5 working days after we receive the return
    • Kindly note that the time it takes for the refund to appear in your bank account may vary depending on your bank’s processing time, but typically takes up to 14 business days.
  4. Non-Refundable Items:
    • Certain items may not be eligible for return or refund due to hygiene reasons or other restrictions. It will be mentioned in the product listing clearly.
  5. Return Shipping:
    • Customers are responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.
  6. Exchanges:
    • We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
  7. Contact Us:
    • If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our support team at directorsumanahalli@gmail.com. We are here to assist you.
  8. Policy Updates:
    • Sumanahalli Society Shopping reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

By making a purchase with Sumanahalli Society Shopping, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Your support is invaluable to us.

Thank you for shopping with SUMANAHALLI Society.

SUMANAHALLI Society Shopping Team.